{"id":1681,"date":"2017-08-17T09:02:21","date_gmt":"2017-08-17T09:02:21","guid":{"rendered":"http:\/\/web-kare.org\/blog\/?p=1681"},"modified":"2017-08-17T13:02:49","modified_gmt":"2017-08-17T13:02:49","slug":"quiz-faq-page-or-no-faq-page","status":"publish","type":"post","link":"http:\/\/web-kare.org\/blog\/quiz-faq-page-or-no-faq-page\/","title":{"rendered":"Quiz: FAQ page or no FAQ Page?"},"content":{"rendered":"<p>If you\u2019re in industrial manufacturing, and you answered yes, then you\u2019re correct: You do need a FAQ (frequently asked questions) page. Why? Because without one, you risk losing prospects in the early stages of the buying cycle. I\u2019ll break down how, below.<\/p>\n<p>In this industry, customers tend to make large purchases where they do extensive research before even inquiring with the main company. Take it from <a href=\"http:\/\/www.engineering.com\/AdvertiseWithUs\/Blog\/articleType\/ArticleView\/articleId\/2789\/Engineers-Buying-Cycle--now-with-graphics.aspx\">John Hayes<\/a> of Engineering.com: \u201cThe engineer will typically not disclose their contact information at this [research] stage because they don\u2019t want to waste time responding to emails about products that may not fit their needs.\u201d Furthermore, a recent survey found that <a href=\"https:\/\/go.forrester.com\/blogs\/15-05-25-myth_busting_101_insights_intothe_b2b_buyer_journey\/\">more than half<\/a> of this B2B research is done online.<\/p>\n<p>In other words, engineers are doing a heavy amount of research before requesting a quote, and they\u2019re doing most of it on your website. So, if they can\u2019t find the information they need, and fast, they might just move on to your competition\u2019s website.<\/p>\n<h6><strong>The Problem<\/strong><\/h6>\n<p>Engineers have a lot of options when it comes to choosing companies to buy from. In fact, Zycon \u2013 an online directory for manufacturers &#8212; lists <a href=\"http:\/\/www.zycon.com\/Products\/Machine-Shops.html\">24,651 machine shops<\/a> in the United States, and I\u2019m willing to bet they\u2019re missing a few thousand.<\/p>\n<p>So, if potential buyers come to your website, and can\u2019t find a specific answer they\u2019re looking for related to a product they want to buy, they\u2019re likely going to move on to another one of those 20,000 websites. Sure, you can combat the possibility of visitors having questions by adding tons of detailed content to your landing pages, but you cannot guarantee your visitors will read everything word-for-word (<a href=\"https:\/\/www.nngroup.com\/articles\/how-little-do-users-read\/\">most people don\u2019t<\/a> nowadays).<\/p>\n<h6><strong>The Solution <\/strong><\/h6>\n<p>The FAQ page protects you against losing potential customers because they missed some vital information they were looking for on your landing pages. The page offers clearly displayed, direct answers to commonly asked questions, that\u2019s a lot easier to read through than thick, wordy paragraphs. It\u2019s an area where you can reiterate the value that you offer, and potential customers can learn what they need to know about you in as few words as possible. Your visitors will appreciate the time you saved them, and they might even navigate directly from the FAQ page to the RFQ page as a thank you &#8212; especially if you have a strong, clickable <a href=\"http:\/\/web-kare.org\/blog\/are-you-doing-ctas-wrong\/\">call-to-action<\/a> on there.<\/p>\n<p>Now that you know why you need a FAQ page, let me tell you why you should <em>want<\/em> one.<\/p>\n<hr \/>\n<p><strong>What other benefits will I get from having a FAQ page? <\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright\" src=\"http:\/\/web-kare.org\/blog\/wp-content\/uploads\/2017\/08\/faq-463379_1920-1-150x150.jpg\" alt=\"\" width=\"150\" height=\"150\" hspace=\"10\" \/><\/p>\n<p>Your visitors aren\u2019t the only ones saving time by you having FAQ\u2019s on your website &#8212; you\u2019re also saving yourself time (and therefore, money). A well-constructed FAQ page will field the irrelevant questions you commonly get asked by email or phone, opening your sales reps up for real inquiries, instead of calls like, \u201cDo you sell to consumers?\u201d<\/p>\n<p>Secondly, you can use this page to subtly sell your company, and highlight what makes you stand out from competitors. Insert question about who your typical customers are. Answer: We have worked with anyone from <em>the leaders in aerospace and military<\/em>, to small, family-owned businesses.<\/p>\n<p>See what I did there?\u00a0 Just by adding the word \u201cleaders,\u201d I made your business seem widely recognized by the most profitable companies and highly successful at what you do (which, you are). Little tricks like these will have your visitors subliminally sold, even though they\u2019ll think they\u2019re just reading plain questions and answers with no marketing speak.<\/p>\n<p>That\u2019s another benefit too \u2013 providing a FAQ page suggests transparency, which builds trust and long-term loyalty with customers. According to a 2017 <a href=\"https:\/\/www.forbes.com\/sites\/forbescommunicationscouncil\/2017\/05\/03\/three-ways-businesses-can-show-transparency-to-build-brand-trust\/#75205bc74366\">Forbes<\/a> article, \u201cBeing straightforward and truthful in terms of what the business is and is not willing to do is essential for maintaining a positive brand image.\u201d<\/p>\n<p>Lastly, the added FAQ page content with relevant keywords will also improve your search engine ranking and drive more organic traffic to your site. As said by Susan Farrell of the Nielsen Norman Group in an article about FAQ\u2019s, <a href=\"https:\/\/www.nngroup.com\/articles\/faqs-deliver-value\/\">people don\u2019t search for your solution, they search for their problem<\/a>. So, having your FAQ page content worded similarly to questions they might ask, could bring your website to the top of the search results.<\/p>\n<p>Still, the best thing about all of this, is that you can actually track its success. Using visitor tracking, you can see how many visitors are navigating to your FAQ page, how long they\u2019re staying, and where they\u2019re going from there. This data will allow you to analyze how well the page is working for your business, and when the results are impressive, feel free to send me a thank you email. I can be reached at <a href=\"mailto:Marketing@Web-Kare.com\">Marketing@Web-Kare.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you\u2019re in industrial manufacturing, and you answered yes, then you\u2019re correct: You do need a FAQ (frequently asked questions) page. Why? Because without one, you risk losing prospects in the early stages of the buying cycle. I\u2019ll break down<\/p>\n","protected":false},"author":3,"featured_media":1689,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[30],"tags":[19,21,31,32,28,20,27,16,37,34,33,35],"class_list":["post-1681","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-website-optimization","tag-b2b-marketing","tag-drive-business-to-your-website","tag-faq","tag-frequently-asked-questions","tag-i2i-marketing","tag-industrial-lead-generation","tag-industrial-manufacturing-marketing","tag-industrial-marketing","tag-industrial-website","tag-sem","tag-seo","tag-website-building"],"_links":{"self":[{"href":"http:\/\/web-kare.org\/blog\/wp-json\/wp\/v2\/posts\/1681","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/web-kare.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/web-kare.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/web-kare.org\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"http:\/\/web-kare.org\/blog\/wp-json\/wp\/v2\/comments?post=1681"}],"version-history":[{"count":39,"href":"http:\/\/web-kare.org\/blog\/wp-json\/wp\/v2\/posts\/1681\/revisions"}],"predecessor-version":[{"id":1756,"href":"http:\/\/web-kare.org\/blog\/wp-json\/wp\/v2\/posts\/1681\/revisions\/1756"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/web-kare.org\/blog\/wp-json\/wp\/v2\/media\/1689"}],"wp:attachment":[{"href":"http:\/\/web-kare.org\/blog\/wp-json\/wp\/v2\/media?parent=1681"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/web-kare.org\/blog\/wp-json\/wp\/v2\/categories?post=1681"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/web-kare.org\/blog\/wp-json\/wp\/v2\/tags?post=1681"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}